Frequently Asked Questions
Shipping and delivery
How much is delivery?
We have flat rate shipping of $10 per order Australia wide, excluding heavy items*.
Express rate shipping Australia wide is available for $18
*If your order includes a heavy item, your delivery fee will be $18.
How can I track my order?
You will receive an email with a tracking number once your order has been packed and shipped. Please check your junk/spam folders, as emails sometimes end up there.
Do you ship internationally?
Currently we only ship within Australia. We hope to add international delivery in the future
What payment types do you accept?
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All credit/debit card payments are accepted.
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We accept PayPal.
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Unfortunately, we do not accept American Express
When will my order be shipped?
We currently use a Australia Post to ship our orders.
We post your orders on Tuesday and Thursday. There is usually a 5-7 day turnaround (as everything is made to order by 1 person)
How long will shipping take?
Unfortunately, due to the current COVID19 pandemic, Australia's courier and postal service is experiencing a high volume of parcels. We provide you with your tracking details and monitor the progress from our end. In the unfortunate event of a postage delay, we will always endeavour to keep you notified via email.
What if I have an issue with my order?
In the unlikely event that you have an issue with your order, please contact us at info@messyplayhouse.com.au and we will come to a solution. It is our mission to make our customers happy.
Every single order that is sent out is double checked for quality and accuracy purposes.
I didn’t get confirmation of my order; did it go through?
You should receive an email confirmation of your order within minutes of successful payment. If you haven’t received an email, please check your spam/junk folders, as emails sometimes end up there. If you still have not received the email, please contact is here with your details and we will look in to it.
Can I get a quote or place a purchase order for bulk orders?
We are happy to provide you with a quote or for you to place a bulk order.
You can use the contact form here to let us know your requirements and we will contact you within 2 business days.
Returns
My order is damaged or broken, what should I do?
Contact us at info@messyplayhouse.com.au ASAP with your order number and the details of the damage (photos encouraged) and we will arrange to replace or refund your order.
I’ve changed my mind; can I swap or return the item?
If the item is unopened in its original packaging, you can return it to us at your expense and we will issue you a credit to spend within our store.
Product Information
What is messy/sensory play?
Messy and/or sensory play is the engagement in play that ignites the senses, expands the mind, improves communication, and develops social skills. It involves learning through experiences, with the use of all five senses that spark the imagination and develops a sense of independence and curiosity.
What are the benefits of sensory and/or messy play?
The 12 main benefits of any sensory play experience are:
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It supports cognitive development
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Allows children to develop their knowledge
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It is always inclusive
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Aids in developing and enhancing memory
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Encourages the development of fine and gross motor skills
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Promotes problem-solving, exploration and creativity
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Children who are agitated calm when doing sensory play
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Supports language development
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New and varied sensory experiences are fun
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Sensory activities assist children in learning differences and attributes of different items
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Sensory play can suit any environment, outdoors or inside
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Encourages scientific thinking
Why should I choose a sensory kit from you?
All of our sensory kits, bases and accessories have been thoughtfully researched, produced and compiled to provide your child/children with an open-ended play experience that captivates multiple senses at once to help their little minds grow and develop naturally while having fun
Are your kits safe for babies?
While we make every effort to make our kits safe for all ages with a variety of taste safe and non-toxic products it is recommended that babies be of at least 6 months or older and under constant adult supervision.
Our kits contain small items that may pose as a choking hazard.
What does “taste safe” mean?
Taste safe means it is technically edible. A majority of our products are made from food-based items or non-toxic materials; therefore, it is deemed safe for child play. However, that doesn’t mean that it will taste good, or that you necessarily want your child to eat a lot of it. But if it gets in your baby’s mouth or your toddler sneaks a lick, that’s okay.
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Constant adult supervision for children UNDER 3 years of age is recommended
Contact
How can I contact you?
You can email us at info@messyplayhouse.com.au